This Policy is provided by Danesh Exchange (ABN 33 168 434 133) and describes our use of your personal information when you use our website, any of our mobile software applications (Apps) or platforms (collectively the Online Services), bureaux de change stores, customer services telephone lines and when you interact with us using other channels such as social media platforms, as well as information we receive when you purchase or use Danesh Exchange Branded products which are provided by our partners. These services and products are collectively referred to in this policy as ‘Danesh Exchange Services’. The Danesh Exchange Services you may purchase or use are provided by Danesh Exchange.
Information we collect
We collect and process personal information in three ways:
1) Information you give us
2) Information we collect from your use of our services
We may collect information about you, the Danesh Exchange Services and how you use them. This could include:
3) Information we receive from third parties
We may also receive information from third parties. This may include:
How we use the information we collect
We may use your information for the following purposes:
Information we share
We do not share personal information with companies, organisations or individuals outside of Danesh Exchange for marketing purposes or otherwise, nor do we sell your personal information. The only time your personal information may be shared with a third party is if:
Retention of Personal Information
We only retain your personal information for as long as is necessary for us to use your information as described above or to comply with our legal obligations.
Maintenance of Accurate Information
We strive to ensure that the information we maintain about our customers is accurate, current and complete. We respond to requests from customers to correct inaccurate information in a timely manner so please tell us if you think we hold incorrect information about you at the address below.
Accessing the Online Services
As part of using the Online Services you may be asked to set-up a user name and password. You are responsible for maintaining the confidentiality of your user name and password and are responsible for all activities that are carried out when logged using your name and password.
Security and Storage
We have a number of security measures in place to protect your personal information. However, when transmitting personal information over the internet, please bear in mind that no transmission over the internet can ever be guaranteed secure. Therefore, please note that we cannot guarantee the security of any personal information that you transfer over the internet to us.
We may store your information in printed or electronic format, in our business locations or in storage and data processing facilities that are owned and operated by our service providers.
Cookies are small text files placed on your computer, phone or tablet by websites or sometimes by emails. Cookies provide us with useful information which we use to improve our Website and make it possible for Danesh Exchange to identify some of your preferences. When you revisit our Website, Danesh Exchange’s computer server will recognise the cookie, giving us information about your previous visits which help us to analyse how our customers interact with our sites so we can make improvements. This is statistical data about our users’ browsing actions and patterns, and does not identify you as an individual.
We use three types of cookies on our websites
Links to Third Party and Danesh Exchange Group Websites
Our Website may, from time to time, contain links to and from the websites of our group companies, selected partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and accordingly we cannot accept any responsibility or liability for such policies. It is therefore advisable to check these policies before you submit any personal information to these websites.
Access to Information
If you require access to the information we hold about you, please send your request in writing to the address set out below. Any request may be subject to a prescribed fee, where we are legally permitted to charge in order to meet our costs in providing you with details of the information we hold about you.If you find that the information we hold about you is inaccurate or out-of-date then we will endeavour to correct it upon receiving your request in writing.
Providing personal information about other people
You can provide us with another person’s personal information to enable us to contact them (for e.g. by recommending a friend to use Danesh Exchange Services). By providing the other person’s information we rely on you for the accuracy of their information such as email address, mobile phone number or postal address. A message may be sent to the other person using the contact details provided by you and this message will make reference to your name and explain to the recipient that you were the source of his/her contact details.
Removal from Danesh Exchange Email Marketing Communications
You may want to discontinue receiving information from us. While this may mean that you will not receive product or service information of interest to you, we respect anyone’s wishes not to be informed directly of these promotions or product introductions.
You may advise us that you want to opt out by sending us an email at [email protected]