Last Updated [28-05-2023]


This is the privacy policy of Danesh Exchange ABN: 33 168 434 133 (“we”, “us” or “our”).


This privacy policy explains how we collect, store, use and disclose any personal information and personal data that we collect from you (“you”, “your”) when you visit or use (our “Site”), any of our mobile applications (“Apps”), bureaux de change stores, customer service or engage with us through any of our platforms such as SMS, email, and social media (“Platforms”).




We respect your right to privacy and are committed to safeguarding the privacy and data security of our customers and website visitors. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1998 (Cth).


By using our accessing or using our Site, App or Platforms (our “Services”), you agree to our use of your information in accordance with this privacy policy. We encourage you to read through and contact us if you have any questions.


What kind of data do we collect?


Where necessary, we collect information from you that enables you to be identified as an individual, such as your name, email address, phone number or payment details. This kind of information is defined in the APPs as personal information.


We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference or communicate with customer support.


Personal Information


When you use our Services, we may ask you for information that is personal such as your name, date of birth, telephone number, home address, office address, billing address, email address, identification such as passport or driver’s license and payment details such as your bank account.


Device Information


When you visit the Site, we automatically collect certain information about your device, that may include information about your IP address, time zone, location, device type and model and/or some of the cookies that are installed on your device. Additionally, as your browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.


Transaction Information


When you purchase our products or services, we collect certain personal information from you, including your name, billing address, shipping address, payment information (such as credit card, debit card number or bank account information), purchase amount, email address and phone number.




Our Site uses cookies. Cookies are very small files that are placed on your computer, phone, or tablet that a website uses to identify you when you come back to the Site and to store details about your use of the Site. Cookies enable us to provide a better website visitor experience, including saving your preferences an analysing how you interact with the Site. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our Site.


Do not track


Please note that we do not alter our data collection and usage practices when we detect a do not track signal.


How do we collect your data?


Personal information may be collected directly from you or obtained from third parties. You directly provide us with almost all data that we collect with the exception of device information and cookies. We collect data from you in many ways including when you:


  1. Enter information onto our App or Site;
  2. Provide us with information via any of our Platforms;
  3. Purchase our Services;
  4. Enquire about any of our Services;
  5. Interact with our social media accounts; and
  6. Use or view our App or Site.


Information collected from third- parties


Personal Information collected from third parties may include financial institutions, identity verification providers, fraud prevention services, and government agencies. We may also collect non-personal information used to supplement existing information, such as demographics and affluence metrics such as social demographic groupings through matching postcode information.


How will we use your information?


Personal Information


We may use your Personal Information in in a de-identified way to improve our Services. We may use personal information collected from you to provide you with information and updates about our Services. We may also make you aware of new and additional products, services, and opportunities available to you.


Transaction Information


We use Transaction Information that we collect for legitimate business purposes including fulfilling our contract with you, processing and fulfilling your order, and providing you with invoices and communicating with you. We also use Transaction Information to comply with our legal and regulatory obligations (including fraud prevention, anti-money laundering and sanction screening).


Device Information


We use Device Information that we collect to help us screen for potential risk of fraud (in particular, your IP address) and more generally to improve and optimise our Site (for example by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


We never pass on any personal information to third party marketing companies and do not under any circumstances sell personal data.


Sharing your personal information


We share your personal information with third parties to help us use your personal information as described above. For example, we use google analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal information here: You can opt out of Google Analytics here:


We share your Personal Information when:


  1. We have your prior consent for example when you consent to receive direct marketing;
  2. We are processing information externally, through a trusted business partner;
  3. Targeted advertising where we have your consent;
  4. We are purchased by a third party in which case Personal Information will be assigned. We will notify you of this;
  5. We need to comply with the obligations that we have to our third-party product issuers or third parties providing products or services on our behalf, so that they may process your order or otherwise provide the information, products, or services you have requested;
  6. Where required or authorised by law.




You may be asked by us if you want to receive marketing materials. You will always be given the choice whether to receive marketing information from us. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email]


How do we store your data?


We are committed to ensuring that your information is secure. We may store your information in printed or electronic format. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. To keep your personal data secure, we have chosen a secure web hosting service, AWS which is SSL certifica0te encrypted.


We also store personal information (except credit card information which is encrypted) on our local secure networks, all of which are password protected.

Please note that regardless of security measures there is always potential for unauthorised access or use and we cannot be held liable for any security breaches. In the event of a security breach or data leak we will notify those affected as soon as possible.



Data Retention


We retain your Personal Information for as long as necessary for us to use your information as described above or to comply with our legal obligations. [after a certain period that should be specified eg. Commonly a year you need to state how you erase information]


Maintaining data quality and accuracy


It is important to us to maintain the quality of the personal information that we hold. We take reasonable steps to make sure that your personal information is accurate, complete and up-to-date.


If you find that your personal information held by us is not up to date or is inaccurate, please advise us and we will amend it, where appropriate.


Accessing our online Services


In order to use our online Services, you may be asked to set up a username and password. You are responsible for maintaining the confidentiality of your username and password and are responsible for all activities that are carried out when logged in.


Third Party Links


Our Site may contain links to other websites of interest. Once you have used these links to leave our Site, you should note that we do not have any control over that other website. We are not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our Site, to read the privacy statements of each website that collects personal identifiable information.


Your Rights


You have the right to access personal information we hold about you and ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.


We would like to make sure you are fully aware of all your Personal Information rights.

You have:


  • The right to access – You have the right to request copies of your personal data from us. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request us to correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request us to restrict the processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request us to transfer the data that we have collected to another organisation, or directly to you, under certain conditions.


If you make a request, we have 30 days to respond to you. If you would like to exercise these rights, please contact us, using the details below.


Changes to our privacy policy


Please be aware that we may change this privacy policy in the future. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website. Please check from time to time to review our privacy policy.


How to contact us


If you have any questions relating to our handling of your personal information or our use of cookies, or if you would like to invoke any of your rights under the APP please contact us:

Email: [email protected]

Privacy Officer, Danesh Exchange, Shop 15/236 Lonsdale Street, Dandenong, Victoria 3175 Australia