Frequently Asked Questions (FAQs)
General Questions
1. How do I place an order for foreign currency online?
Ordering foreign currency from Danesh Exchange is fast and hassle-free! Simply:
✔ Select the currency and amount you need.
✔ Choose pickup from 3,000+ Australia Post locations or home delivery.
✔ Complete secure payment and receive your cash within 2-3 business days.
2. What currencies do you offer?
We exchange 60+ global currencies, including USD, EUR, GBP, JPY, CAD, SGD, and more—all at the best exchange rates in Australia.
3. What is the minimum and maximum amount I can buy?
✔ Minimum purchase: $50 AUD
✔ Maximum purchase: $7,000 AUD per transaction
Need a larger amount? Contact our customer support for assistance.
4. Can I request specific currency denominations?
Yes! When placing your order, you can request specific banknote denominations for your currency. We will do our best to accommodate your preferences based on availability.
5. Where can I pick up my foreign currency in Australia?
✔ Nationwide Pickup: Choose from 3,000+ Australia Post locations across Australia.
✔ Melbourne Pickup: If you’re based in South East Melbourne, you can collect your order directly from our Dandenong store.
Find the nearest pick up locations
Dandenong Store operating hours
6. How long does delivery take?
We use Australia post’s premium service.
✔ Home delivery: 2-3 business days
✔ Pickup orders: Ready within 2-3 business days
7. What payment methods do you accept?
To allow for fast and secure transactions, we accept:
✔ Secure debit card transactions
✔ Bank transfers
8. Are there any hidden fees or commissions?
No! Danesh Exchange guarantees zero commission fees and no hidden charges, ensuring you get the best currency exchange rates in Australia.
9. Can I track my foreign currency order?
Yes! As soon as your order is processed, you’ll receive a tracking number via email/SMS, allowing you to monitor delivery.
10. Is online currency exchange secure?
✔ Yes! We use bank-grade encryption and secure payment processing to protect every transaction.
✔ Strict financial regulations compliance ensure safe, hassle-free foreign currency exchange.
11. Do you offer travel money cards?
No, we specialize in foreign cash exchange, perfect for travelers who prefer physical currency over prepaid travel cards.
12. What if I need to cancel or change my order?
✔ Contact our customer support immediately to check cancellation or modification options.
13. Is my money safe with Danesh Exchange?
Danesh Exchange is based in Melbourne, Australia, but we serve customers nationwide with home delivery and pickup options at 3,000+ Australia Post locations across the country.